Terms and Conditions

1. Website Terms and Conditions

This website is operated by Anthem Management Limited (a company registered in England, under number 02072379 and with its registered office at Thamesbourne Lodge, Station Road, Bourne End, Buckinghamshire, SL8 5QH). Anthem Management Limited’s trading name is Anthem Management.

Anthem Management is a member of the Cortland group of companies. For more information, please click here.

Reference to this website also includes the Customer Portal operated by Engage, which is accessed through the Homeowners page.

By using this website, the user agrees to use it only in accordance with the terms and conditions set out below.

Unless otherwise stated, references to “we” and “our” are references to Anthem Management, and references to “you” is the user of this website.

We amend these terms and conditions from time to time. Every time you wish to use this website, please check these terms and conditions to ensure you understand the terms that apply at that time.

This website has not been designed to be used by children or anyone under the age of 18, and they should not visit or use this website (or any embedded website).

If you have any queries in relation to these terms and conditions, please contact us either by using the contact details in the footer of this website or by clicking on the “Contact Us” button in this website and filling out the contact form. If you have any queries specifically in relation to the Customer Portal, please email us at accountsteam@anthemmanagement.co.uk.

2. Interruptions and Omissions

We take reasonable care to maintain the standard of service of this website and its continuity; the internet is not always a stable medium, and consequently errors, omissions, interruptions of service, and delays will happen from time-to-time. In addition, we may suspend or withdraw or restrict the availability of all or any part of this website at any time for any reason. For the avoidance of doubt, this includes the Customer Portal. In these circumstances, we do not accept or assume any obligation or responsibility to either operate this website, either in whole or part, or at all.

3. Intellectual Property

We are the owner or the licensee of all the intellectual property rights in this website and its content. No licence or rights are granted to you by reason of you accessing this website.

You may not make a permanent copy of or reproduce this website or any of its contents in any form. You may not reproduce or incorporate this website or any of its contents into any other website.

You may only print or cache temporary copies of the content of this website for your own personal, non-commercial use.

Anthem Management and the Anthem Management logo are trademarks registered in the name of Cortland Holdings UK Limited in the United Kingdom, which have been licenced to Anthem Management Limited to use. The reproduction or use of these trademarks other than in order to view this website is not permitted.

4. Customer Portal

If you access our leaseholder portal by clicking on the Homeowners page of this website and then follow the link, you may choose, or you will be provided with, a username, password, or any other piece of information as part of our security procedures. You must treat such information as confidential. You must not disclose it to any third party.

We reserve the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us either by using the contact details in the footer of this website or by clicking on the “Contact Us” button in this website and filling out the contact form.

By signing up to the Customer Portal you agree to receive documents digitally rather than by post, although we reserve the right to send documents out by post if necessary.

5. Viruses

We do not guarantee that this website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access this website. You should use your own virus protection software.

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer, or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.

6. Third-party Websites and Weblinks

This website contains links to third-party websites over which we have no control and we neither accept nor assume any responsibility for the content of third-party websites or for any loss or damage which may arise out of your use of a third-party website.

Please note that we do not endorse any third-party website or its content, nor any proprietor of such website.

7. Disclaimer – Reservations and Representations Etc

We reserve the right to change the information on this website (including these terms and conditions) at any time without notice. We reserve the right at any time to modify, suspend, or discontinue, temporarily or permanently, this website with or without notice, and we shall not be liable to you or to any third party for any modification, suspension, or discontinuance of this website.

We have taken reasonable care to ensure that the information contained on this website is accurate, but we cannot and do not guarantee its completeness or accuracy, or that there are not any errors or omissions in its content.

This website is provided on an "as is" basis and we make no representations or warranties of any kind with respect to this website or the content contained on it (including any text, graphics, advertisements, measurements, links or other item). In addition, we assume no responsibility for the deletion or failure to store any data that you may upload to the Customer Portal.

Please note that opinions expressed on this website are not statements of fact. The content on this website is provided for general information only - it is not intended to amount to advice on which you should rely.

Furthermore, neither we nor any other contributor to this website make any representation or give any warranty, condition, undertaking, or term either express or implied as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness, or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted, or error free.

There is no intention to provide financial advice on this website and nothing on this website shall be regarded or taken as financial advice. The information contained on this website is not an invitation to invest in Anthem Management or any fund product or investment vehicle sponsored by or managed by Cortland Investment Management, LLC, Cortland Investment Management UK Limited, or any affiliate thereof, and may not be relied upon in connection with any investment decision. Nothing contained in this website is intended as investment advice, an offer or solicitation with respect to the purchase or sale of any security. Offers to sell or solicitations to invest in a Cortland-sponsored fund or investment vehicle are made only by means of a confidential offering memorandum and in accordance with applicable securities laws.

The information contained about either Anthem Management or Cortland Investment Management, LLC, Cortland Investment Management UK Limited, or any affiliate thereof does not constitute a solicitation to any person (whether inside or outside the United Kingdom) and must not be acted upon by such persons. Nothing contained in this website is intended as investment advice, an offer or solicitation with respect to the purchase or sale of any security. Offers to sell or solicitations to invest in a Cortland-sponsored fund or investment vehicle are made only by means of a confidential offering memorandum and in accordance with applicable securities laws.

8. Indemnity Etc

By accessing this website, you fully and irrevocably acknowledge that you are solely responsible for your use of it and your use of any information and results you derive from it.

When using this website, you accept that you do not rely upon any representation or warranty, whether expressed or implied, statutory or otherwise contained on this website and the same are excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract, statute, equity, or otherwise, arising out of, or in relation to, or in connection with your access to or use of or inability to use this website, or its content.

You agree to indemnify and hold us and each of our subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable legal fees made by any third party due to or arising out of content you submit, post to or transmit through this website, your use of this website, your connection to this website, your violation of these terms and conditions, or your violation of any rights of a third party.

9. Regulation

Anthem Management is registered with the Information Commissioner’s Office and its registration reference is Z9214788.

Anthem Management is regulated by the Royal Institution of Chartered Surveyors and its registration number is 886721.

Anthem Management is regulated by the Financial Conduct Authority and its registration number is 309130.

Anthem Management is a member of The Property Ombudsman and the The Property Institute (TPI).

10. Complaints

Should you have any reason to complain about Anthem Management or our website, please see our Complaints Policy.

11. Privacy and Cookies

We may use your personal information in the provision of services to you or to our clients. Details of how we may use your personal information is set out in our Privacy Policy.

Please see our Cookie Policy for information about the cookies we use on this website and how you can restrict or delete cookies.

12. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude or limit our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Governing Law

These terms and conditions and your use of this website are exclusively governed by English law.

Any dispute relating to or arising from or in connection with these terms and conditions and your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.